FAQ

 

1. DO I NEED TO HAVE AN ACCOUNT TO ORDER?

No, you can also place an order as a guest. But, there are some perks if you have an account with us:

  • Quick checkout process
  • Easily view your order status and order history
  • Receive updates detailing our new releases and special promotions
  • Future discounts

 

 

2. WHAT PAYMENT METHODS DO YOU ACCEPT?

    We accept all major credit and debit cards (VISA, Mastercard, American Express, Apple Pay, Google Pay, Bancontact, iDeal, Maestro, Shop Pay, UnionPay).

     

     

    3. WHERE DO YOU SHIP TO?

      We ship to 40+ countries worldwide.

      Europe, the United States, Canada, Australia, Japan, the UAE, and some countries in Latin America are all covered, with shipping included in every order. (check yours in the country selector)

      Don't see your country? More destinations are on the way.

       

       

      4. HOW SECURE IS MY ONLINE ORDER?

        When purchasing online using your credit card, all of your information is entered into a SSL secure web page. Your information is then SSL-encrypted and sent directly to our credit card provider's network, where your card and transaction is authorized and approved. Your credit card information is not stored on our servers.

         

         

        5. ARE THERE ANY EXCHANGE RATES?

          All of our transactions are based in USD. If your credit card is based in another currency, your order total will be calculated in accordance with the daily exchange rate of the date your card issuer processes the transaction.

           

           

          6. HOW DO I SET MY SHIPPING ADDRESS?

            Since our website and service are based in English, all the information that you enter, is required to be in English. 

             


            7. CAN I CHANGE MY SHIPPING ADDRESS AFTER PLACING AN ORDER?

              No, please be advised that your shipping address cannot be revised after the order has been processed or shipped. Kindly update your shipping address to your residential address or to preferred destination for ordered product.

               

               

              8. HOW LONG DOES SHIPPING TAKE & HOW CAN I TRACK MY PACKAGE?

              Orders are processed and dispatched within 2-3 business days. Delivery time then depends on your location, typically between 3 and 15 days from dispatch. Once your order has shipped, we will email you your tracking number and tracking website. We are not responsible for delays caused by the customs department in your country.

               

               

              9. HOW DOES EDEN´S VOGUE ENSURE PRODUCT SAFETY AND COMPLIANCE?

              In compliance with the General Product Safety Regulation (GPSR), Eden´s Vogue ensures that all consumer products offered are safe and meet EU standards. For any product safety related inquiries or concerns, please get in touch through our "Contact Us" section.